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Telephone/Remot通場e Support
Unlimited Number of 校我On-site Maintenance
On Demand Inspection
Arrange Outsourcing Personnel
On the Client Side
It Service Work
Arrange Technicians
Go to Customer Site
Provide On-Site Service
Fwone Call Center
Provide Telephone Remote
Technical Support Services
After signing the c北低ontract, if the servic吃南e is not satisfied, the service can算遠 be terminated 麗雨in writing one month in advance.The 舊吃remaining payment wi雪玩ll be suspended.
1.Fwone has many yea樂電rs of IT service experience，Provid子低e professional IT technic師他al support service志文s for more than 400 enterpr工道ises.
2.Fwone has more than 10 year生事s working experience.樂視
1. Query the service 坐志information in real time, understand t熱農he latest IT service progress all 空紙over the country a空科nd monitor the service organi有月zations.
2. Ensure that c照年ustomers can ch筆白eck the maintenance st來章atus .
1. Provide IT technical su外懂pport efficiently and quickly, a樂工nd provide timely it technical support 城作within the promised time.
2. Reasonably allocate the f民暗requency of engine道雪ers to the site.
1. All service engi音是neers must have received pre service 討黃training.
2. Set up service quality complaint 見喝telephone and proj放一ect manager responsibility syste樹國m.
1. The ERP system is s她銀et up to the wor林腦ld's leading Alibaba c吧些loud service providers to achiev大頻e 100% security monitoring.
2. Sign customer co黃科nfidentiality agreeme要民nt to ensure the security of custom跳雜er information .
Set up a profession什機al recruitment team to tap high qual頻林ity employees.
Formulate annual training top行哥ics for engineers e業理very year, and complete.
Through monthly assess民很ment, annual comprehensive evaluation, 物業customer.
Server Room Maintenan長西ce
IT Routine maintenance
Information syst化商em planning
System deployment and security
Purchasing agent
Oracle operation and maintenance
Help desk support
